Refunds and Returns Policy

We make every effort to ensure your plant or order is in tip top condition before carefully packaging and shipping it to you.

Please contact us immediately at hello@botanybros.co.uk should your order arrive damaged or in a less then expected condition and provide images within 24 hours of receipt.

We guarantee our plants for a period of 7 days from receipt, providing the plants have not been removed from the original pot, substrate, had no root disturbance and no cuttings taken. Failure to adhere to this will render our guarantee null and void and no return or refund will be accepted.

Refunds and/or replacements will be given at our discretion.

We do not compensate damage that is considered reasonable transit stress, such as a small loss in foliage in comparison to the main plant or minor folds in leaves.

Returns beyond 7 days can not be accepted.